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 Blizzard actually gave me good support

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Manovan Marrowsteel

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PostSubject: Blizzard actually gave me good support   Mon Jun 07, 2010 12:26 pm

Blizzard actually gave me good support for once.

I lost my e-mail account a couple of months ago and have had some issues since then. One of the issues was that I couldn't log in to my Battle.net account, since my password seemed to be gone as well. I wrote an e-mail explaining the issue and within 24 hours, Blizzard had given me a new password as well as changed the account information to connect to my new e-mail adress for me. I was forever grateful.

About three years ago when my account was hacked, they gave me a one week ban instead. It's great to see that their support has improved since then. I just wrote a survey thanking them for their support.

But the issue with my e-mail remains and other game companies aren't as helpful. NCSoft seems to not even think twice about helping me with my Aion account. They can go fuck themselves! Speaking of MMOs, I find it interesting that the only game company to which my password was "intact", was to Cryptic Studios' Champions Online and Star Trek Online (now don't think I'm playing all these MMOs at the same time - I can't afford that - I just wanted to make sure my accounts were safe).

Now I'm facing another issue. Should I actually activate my WoW account over summer or should I resist the temptation?
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Shadowtroll

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PostSubject: Re: Blizzard actually gave me good support   Mon Jun 07, 2010 12:51 pm

Manovan Marrowsteel wrote:


Now I'm facing another issue. Should I actually activate my WoW account over summer or should I resist the temptation?

Over summer? Rather not, do it like me. Work those months of to get some money, visit the seaside and when it gets colder creep back to the computer, at least what I plan to do!

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Manovan Marrowsteel

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PostSubject: Re: Blizzard actually gave me good support   Mon Jun 07, 2010 1:10 pm

I can't play when it gets colder because of my studies. Summer is the only option.
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Quintilius

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PostSubject: Re: Blizzard actually gave me good support   Mon Jun 07, 2010 5:34 pm

Resist the temptation. Wait for cataclysm. The game is near dead on all levels now anyways.
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Leaf

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PostSubject: Re: Blizzard actually gave me good support   Mon Jun 07, 2010 7:41 pm

Quintilius wrote:
Resist the temptation. Wait for cataclysm. The game is near dead on all levels now anyways.
Then why not kill it some more befor the "ressurection" of Cataclysm... well, kill Alliance while waiting at least. :P Practise Battlegrounds for the rated ones, and stuff... ok, fine, it's dead, lol. I'll just play and be quiet. xD
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Manovan Marrowsteel

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PostSubject: Re: Blizzard actually gave me good support   Mon Jun 07, 2010 7:44 pm

When I logged in today I noticed I have been hacked. Gold is gone. Items are gone. Reagents I have accumulated with seven different characters throughout the levels are gone. Three previously filled guild bank tabs are gone. And Blizzard couldn't give anything else than three level 60 vanilla items back. T_T
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Leaf

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PostSubject: Re: Blizzard actually gave me good support   Tue Jun 08, 2010 2:49 am

Ouchies.. :/
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Shadowtroll

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PostSubject: Re: Blizzard actually gave me good support   Tue Jun 08, 2010 7:22 am

I guess that makes the choice a bit easier, or maybe now you got a reason to play? Question

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Ryleen

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PostSubject: Re: Blizzard actually gave me good support   Tue Jun 08, 2010 6:36 pm

Ask again. First time I got things back after getting hacked I got less than a fourth of my items. Second time, half.. third time I was sent to an 'expert gm' and got everything back.
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Manovan Marrowsteel

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PostSubject: Re: Blizzard actually gave me good support   Wed Jun 09, 2010 6:20 pm

Ryleen wrote:
Ask again. First time I got things back after getting hacked I got less than a fourth of my items. Second time, half.. third time I was sent to an 'expert gm' and got everything back.
No can do.

The logs are only saved for two months. It was a little more than two months ago I was hacked. So there is nothing they can do about it.
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Vexacus

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PostSubject: Re: Blizzard actually gave me good support   Wed Jun 09, 2010 6:29 pm

So if I get this right, they gave you all the support you needed to start playing again then had no interest after that? Smile
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Manovan Marrowsteel

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PostSubject: Re: Blizzard actually gave me good support   Wed Jun 09, 2010 9:17 pm

Vexacus wrote:
So if I get this right, they gave you all the support you needed to start playing again then had no interest after that? Smile
Pretty much.
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